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Monitor Customer Experiences in Real Time
Unlock a comprehensive view of your operations with tools designed for multi-location businesses. Analyze NPS, identify trends, and respond swiftly to feedback, ensuring your reputation thrives in competitive markets.
With LikeToMe, we enjoy complete transparency through a single dashboard that automatically calculates NPS for each department. This allows us to respond to feedback instantly—addressing issues before they escalate—while seamlessly integrating with our medical CRM for a streamlined workflow.
Lilia
CMO Medikom
Benefits
Why Choose LikeToMe for Service Monitoring?
87% of consumers check reviews before visiting, proactive monitoring is key to success. Our platform delivers actionable insights that save time and boost efficiency.
Spot Efficiency Across Locations
Quickly pinpoint top-performing and underperforming branches using key metrics, feedback volume, and sentiment indicators—helping you replicate successes and address challenges head-on. Boost underperforming locations with targeted review collection.
Track NPS Dynamics Effortlessly
Get a holistic view of branch performance with real-time NPS trends, emotional visualizations (e.g., green for positives, red for alerts), and filters by period or location for targeted analysis.
Generate Reports for Strategic Decisions
Download ready-made Excel reports by location and time period to support leadership reviews, presentations, and strategic planning. Use this data to boost underperforming locations with targeted review collection.
Key Features
HOW IT WORKS
Analyze Branch Performance
View all locations at once and filter by period or location to identify top-ranking performers and those needing attention. Showcase your best-performing locations with social proof.
Track Changes in Satisfaction
Dive into sentiment visuals and NPS/CSAT tables. Spot trends fast and respond before issues escalate.
Generate Actionable Reports
Create XLS reports with NPS, CSAT, and review breakdowns—perfect for internal reporting and improvement planning.
Optimize Your Operations with Data-Driven Monitoring
Streamline analytics to save resources and elevate customer satisfaction. Integrate with popular CRMs for a unified workflow.
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Our clients
Trusted by leading brands in healthcare, retail, and services